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Refund & Cancellation Policy

Last Updated: June 24, 2026

1. Deposits and Payments

A non-refundable retainer/deposit is required to secure your date and time. Your booking is not confirmed until this deposit is received. The remaining balance is due prior to the event date as specified in your service agreement.

2. Cancellation by Client

If you need to cancel your event, please notify us in writing as soon as possible.

  • Cancellations made 30 days or more prior to the event: You will not be billed for the remaining balance, but the initial deposit remains non-refundable.
  • Cancellations made within 30 days of the event: The full remaining balance may still be due, as we have reserved this date specifically for you and turned away other bookings.

3. Rescheduling

If you need to reschedule your event, we will do our best to accommodate the new date, subject to availability. If we are available, your deposit will be transferred to the new date. If we are unavailable on your new date, it will be treated as a cancellation.

4. Fulfillment & Delivery Policy

Our services are fulfilled on the date and time of your scheduled event. Our team will arrive prior to the contracted start time for setup. Digital media (photos, videos, etc.) will be delivered via an online gallery link within the timeframe specified in your agreement (typically within 48-72 hours after the event).

5. Equipment Failure or Unforeseen Circumstances

In the unlikely event of severe equipment failure or unforeseen circumstances (e.g., severe weather, accidents) that prevent us from providing the agreed-upon services, we will refund your payment proportionally based on the services not rendered, up to the full amount paid.

6. Contact Us

If you have any questions about our Refund & Cancellation Policy, please contact us: